Some weeks you're the windshield, some weeks you're the bug. This week at work, I've been both.
That sound you hear is the sound of work getting my bootay. Gosh, no other way to put it...
How do you explain to a patient who pays $20 per month total for her 12 prescriptions that she is contractually obligated to pay this? And the pharmacy is required by law to collect her copay Even when she says she can't afford it? But her $150 cigarette per month habit isn't an issue for her?
Most doctor's offices have no interest, or are too busy, or all of the above, to help patients get needed equipment, medications, and services. I have become an expert at badgering these folks in a nice way to address these patients' needs.
It was the Best of Times, It was the Worst of Times...
The appreciation from many of my patients is amazing, humbling, and inspiring.
There is also a lot of anger here on the front lines of health care, everybody wants every service, medicine, surgery covered without paying for it.
I work hard to remember I am not the one with the illness. I am not part of the problem, I am part of the solution because I listen and care.
People don't care how much you know until they know how much you care.